Due to numerous unwanted online advertising contact from third party such as email spam, we no longer publish our directly email address and telephone number on the website. Any question regarding the purchase of shoes please message us via Contact Us or login to your account.

Please note:

1. Registeration as a customer is required to make a purchase (we no longer accept guest checkout);

2. To avoid any delay or error delivery or address is not known - return to sender, please provide current postal address and contact mobile number;

3. Communication to us: We ask you to message us via your account and with one email address only, preferably the one being used to register your account. If you have not recevied email notification after 24 hours please check first your email notification system Junk Mail;

4. For your security we accept PayPal only as the payment method. We do not require any financial information such as bank account and credit card number etc. from you.

National Shipping

1. iHeels Australia provides flat shipping rate AU$9.95 per order on all orders made in our online store within Australia;

2. For orders of AU$140 and over, shipping rate of AU$9.95 is included;

3. Shipping will be made within 5 business days after cleared payment;

4. Delivery approx. 1-6 business days of arrival via Australia Post after cleared payment.

International Shipping

1. International shipping rate from AU$20 per order;

2. For orders of AU$140 and over, shipping rete of AU$30 is included;

2. Shipping will be made between 5-7 business days after cleared payment;

3. Delivery approx. 10-20 business days of arrival via either Australia Post or China Post;

Tracking number will be provided once shipping is made;

Express postage can be arranged with additional cost, contact us for further assistance;

Orders can be delivered together only when they are able to be shipped from same location.

Once order is processed, it can not be cancelled.

Free Shipping iHeels Australia