To send us a message in relation to your order, please log in your account and complete the form Contact Us including "order reference" and "product". We will reply to you within 24 hours and messages can be viewed in the "order history and details" of your account.

Please note:

1. Registration as a customer is required to make an order. (we no longer accept guest checkout)

2. To avoid any delay or error delivery or address is not known - return to sender, please provide a current postal address and contact mobile number. The delivery agent will be able to send you the notification text.

3. We ask you to message us via your account and with one email address only, preferably the one being used to register your account. If you have not received an email notification after 24 hours, please check first your email notification system Junk Mail.

4. For your security, we accept PayPal only as the payment method. We do not require any financial information such as bank account and credit card number etc. from you.

5. All orders come with 90 days guaranteed delivery from shipping date amid Coronavirus pandemic.

6. Your order price incorporates delivery cost and GST. However, the order is NOT free shipping.

The order can not be cancelled once it is confirmed as we have started the process of deliver your order.

Due to border closures and limted freight charter flights amid Coronavirus pandemic, shipping/delivery is very likely taking longer than the delivery timeframe as indicated below.


1. iHeels Australia is an Australia registered business, all prices are GST inclusive;

2. Shipping normally is normally made within 3-7 business days after cleared payment;

National Delivery

1. Standard delivery approx. 5-7 business days of arrival via Australia Post Regular Postage;

2. Delivery cost: AU$15 within Australia;

3. If the stock of your order at the time you placed is not in Australia, we will ship it directly to you from our manufacturers/suppliers in China.

International Delivery

1. Standard delivery approx. 30-60 days of arrival to Australia, US, and/or longer to Europe via International Registered Air Mail China Post/Aust Post amid Coronavirus Pandemic.

2. Delivery cost: AU$30 for heels and flats, AU$40 for boots.

EXPRESS SHIPPING is available. Contact us prior to ordering, the additional cost will be incurred.

Friendly reminder:

* You will receive a Shipping Confirmation email once order(s) has been shipped, the tracking number and its appropriate tracking website for the destined country.

* Your order should arrive within our estimated delivery time frame, however, factors such as public holidays, delayed logistics and customs clearings may have an impact on the shipping/delivery time.

* Once the order is confirmed, it can not be cancelled.