SHIPPING and DELIVERY

Due to numerous unwanted online advertising contact from the third party such as email spam, we no longer publish our direct email address and telephone number on the website. Any questions regarding purchase and order please message us via Contact Us or log in to your account. We will reply to you within 24 hours.

Please note:

1. Registration as a customer is required to make a purchase. (we no longer accept guest checkout)

2. To avoid any delay or error delivery or address is not known - return to sender, please provide current postal address and contact mobile number.

3. Communication to us: We ask you to message us via your account and with one email address only, preferably the one being used to register your account. If you have not received an email notification after 24 hours, please check first your email notification system Junk Mail.

4. For your security, we accept PayPal only as the payment method. We do not require any financial information such as bank account and credit card number etc. from you.

5. All orders come with 60 days guaranteed delivery policy.

National Shipping

1. iHeels Australia is an Australia registered business, all prices are delivery and GST inclusive;

2. Shipping will be made within 3-7 business days after cleared payment;

3. Standard delivery approx. 1-6 business days of arrival via Australia Post Regular Postage.

International Shipping

1. iHeels Australia is an Australia registered business, all prices are delivery and GST inclusive;

2. Shipping will be made between 3-7 business days after cleared payment;

3. Standard delivery approx. 10-20 business days of arrival via Registered Air Mail China Post/Aust Post.

EXPRESS SHIPPING is available. Contact us prior to ordering, the additional cost will be incurred.

Friendly reminder:

* You will receive Shipping Confirmation email once order(s) has been shipped.

* Your order should arrive within our estimated delivery time frame, factors such as delayed logistics and customs clearings may have impact on the delivery time.

* Once the order is confirmed, it can not be canceled.