SHIPPING and DELIVERY
To send us a message in relation to your order, please log in your account and complete the form Contact Us including "order reference" and "product". We will reply to you within 24 hours and messages can be viewed in the "order history and details" of your account.
COVID UPDATE: Based on the delivery performance over the last 4 weeks, the estimated delivery timeframe AU, US, EU and Worldwide via standard shipping is approx. 15-30 days varies by the destination.
The order price incorporates delivery cost via standard shipping, if you require express shipping, contact us, an additional cost will incur.
Our shoes are made in China and deliver Worldwide. We have limited stock available in Australia. For most Australian customers, your order will be shipped from China to Australia first, then processed and posted with Australia Post with its tracking number.
* Shipping is generally made within 3-7 business days after cleared payment except for some styles of MTO (such as 30cm heels) currently at 15 days.
* You will receive a Shipping Confirmation email once the order(s) has been shipped, the tracking number and its appropriate tracking website for the destined country.
* Your order should arrive within our estimated delivery timeframe, again, the delay may incur amid Pandemic due to limited flights and increased parcel volume etc.
* To avoid any delay or error delivery or address is not known - return to sender, please provide a current postal address and contact mobile number.
* All orders come with guaranteed delivery 90 days Buyers Protection.