SHIPPING and DELIVERY
Due to numerous unwanted online advertising contact from third party such as email spam, we no longer publish our directly email address and telephone number on the website. Any questions regarding purchase and order please message us via Contact Us or login to your account. We will reply to you within 24 hours.
1. Registration as a customer is required to make a purchase. (we no longer accept guest checkout)
2. To avoid any delay or error delivery or address is not known - return to sender, please provide current postal address and contact mobile number.
3. Communication to us: We ask you to message us via your account and with one email address only, preferably the one being used to register your account. If you have not received email notification after 24 hours, please check first your email notification system Junk Mail.
4. For your security we accept PayPal only as the payment method. We do not require any financial information such as bank account and credit card number etc. from you.
5. All orders come with 60 days guaranteed delivery policy.
1. iHeels Australia provides shipping inclusive on all orders made in our online store within Australia;
2. Shipping will be made within 3-7 business days after cleared payment;
3. Delivery approx. 1-6 business days of arrival via Australia Post Regular Postage.
1. iHeels Australia provides shipping inclusive to Australia and Worldwide;
2. Shipping will be made between 3-7 business days after cleared payment;
3. Delivery approx. 10-20 business days of arrival via Registered Air Mail China Post/Aust Post.
* You will receive Shipping Confirmation email once order(s) has been shipped.
* Express postage can be arranged with additional cost, contact us for further assistance.
* Orders can be delivered together only when they are able to be shipped from same location.
* Once order is confirmed, it can not be cancelled.