To send us a message in relation to your order, please log in your account and complete the form Contact Us including "order reference" and "product". We will reply to you within 24 hours and messages can be viewed in the "order history and details" of your account.

Please note:

1. Please check your order as soon as it is delivered;

2. Please try the shoes on the carpet;

3. Contact us immediately upon delivery if the item is damaged, different from the order in respect of replacement and refund.


iHeels Australia provides 30 days exchange on sizes*, colors* and styles* given that shoes have not been worn.

We charge minimum postage for second time delivery. (National: AU$15 International: AU$30)


iHeels Australia provides 60 days money back guarantee policy for all orders.

The order is NOT a free shipping/delivery service.

Partial refund (excluding delivery cost: National AU$15, International from AU$30 *see Shipping & Delivery for details)

1. Any unsatisfactory purchase including change of mind, sizing and fitting, color issue, quality issue and etc.;

2. Delivery address is not known or failed to pick up from your local post office - return to sender.

3. Restocking fee 15% will be applied to Ballet Boots series if simply change of mind. 

Replacement or a full refund will be provided for:

1. Item is lost in transit (verification is required from tracking and shipping/post office);

2. Item is destroyed/damaged upon delivery (verification is required from your local post/delivery office).


All returns are to Australia or China when it is required.

All returns must be returned to us within 7 days or as per agreed.

Returned items must be unworn/unused and packed securely including any accessories.

We may ask you to provide photos of the delivered item for exchange/replacement/refund process.

Customers are responsible for any returning cost of shipping and postage.

Refund will be issued within 5 business days after the return is received.