RETURN and REFUND

To send us a message concerning your order, please log in your account and complete the form Contact Us including "order reference" and "product". We will reply to you within 24 hours and messages can be viewed in the "order history and details" of your account.

Our shoes are uniquely designed and made for special occasions. The order can't be cancelled once the payment/order is made/confirmed as we have started the process to make the shoes for your order. You may request any change of size, colour or style within 24 hours from payment. You are strongly suggested to contact us with any concerns about sizing/fitting, quality, and/or any other preferences before ordering.

Once your order is delivered please check it as soon as possible and try the shoes on the carpet. Contact us immediately if the item is damaged, different from the order in respect of replacement and refund.

REFUND

Voluntary cancellation of the order: Our shoes are made to order. Our service to your order is NOT free. 5% cancellation fee will be charged for voluntary cancellation within 24 hours from the payment and 50% restocking fee will be charged for voluntary cancellation after 24 hours and prior to shipping.

30 days local return of unused product and refund excluding delivery cost *The order is not free shipping.

  • You may be able to return locally to one of our network warehouses if the service is available to your country (US, CA, UK, FR and DE) at the time when the return is requested, otherwise, all returns are to Australia or China.
  • Returned items must be unworn/unused/intact and packed securely including any accessories. We reserve the right to reject any return is not in its original quality/condition/functioning.
  • The international delivery cost currently is AU$30 for flats and heels, AU$40 for boots;
  • The delivery address is not known or failed to pick up from your local post office - return to sender;
  • Restocking fee 10% of the item price is applicable for returns over 30 days;
  • Restocking fee 50% of the item price is applicble for return of Fetish shoes heels 12cm above, Ballet Boots, Pole Dance Shoes and Bridal Shoes.

180 days full refund or replacement amid Coronavirus pandemic will be provided for:

  • Item is lost in transit;
  • Item is destroyed/damaged upon arrival;
  • Item does not arrive due to delayed logistics/customs clearings etc.,

 

EXCHANGE of Size is welcomed when the size is available. We charge minimum postage for second time delivery: international from AU$30* (see Shipping & Delivery for details)

* Refund will be issued within 5 business days after the return is received. 

* Customers are responsible for any returning cost of shipping except when error incurred by us.

* We may ask you to provide photos of the delivered item for exchange/replacement/refund process.