Due to numerous unwanted online media contact from the third party such as email spam, we no longer publish our direct email address and telephone number on the website. Any questions in relation to your order please message us via Contact Us or log in to your account. We will reply to you within 24 hours.

Please note:

1. Please check your order as soon as it is delivered;

2. Please try the shoes on the carpet;

3. Contact us immediately upon delivery if the item is damaged, different from the order in respect of replacement and refund.


iHeels Australia provides 30 days exchange on sizes*, colors* and styles* given that shoes have not been worn.

We charge minimum postage for second time delivery. (National: AU$15 International: AU$30)


iHeels Australia provides 60 days money back guarantee policy for all orders.

Partial refund (excluding delivery cost: National AU$15, International AU$30) for:

1. Any unsatisfactory purchase including change of mind, sizing and fitting, color issue, quality issue and etc.;

2. Delivery address is not known or failed to pick up from your local post office - return to sender.

Replacement or a full refund will be provided for:

1. Item is lost in transit (verification is required from tracking and shipping/post office);

2.  Item is destroyed/damaged upon delivery (verification is required from your local post/delivery office).


All returns are to Australia or China when it is required.

All returns must be returned to us within 7 days or as per agreed.

Returned items must be unworn/unused and packed securely including any accessories.

We may ask you to provide photos of the delivered item for exchange/replacement/refund process.

Customers are responsible for any returning cost of shipping and postage.

Refund will be issued within 5 business days after the return is received.