RETURN and REFUND
To send us a message concerning your order, please log in your account and complete the form Contact Us including "order reference" and "product". We will reply to you within 24 hours and messages can be viewed in the "order history and details" of your account.
Please be mindful that we are unable to provide the shoes for you to preview and try-on like in a shop front, as such we are unable to guarantee 100% satisfactory purchase according to your foot and preferences. You are encouraged to contact us with any concerns of sizing/fitting, quality, and/or any other preferences before ordering.
1. Please check your order as soon as it is delivered;
2. Please try the shoes on the carpet;
3. Contact us immediately upon delivery if the item is damaged, different from the order in respect of replacement and refund.
The order is NOT a free shipping/delivery service.
The order can not be cancelled once it is confirmed as we have started the process of delivering your order. Voluntary cancellation will attract a 5% processing fee and/or 50% restocking fee.
30 days local return* of unused product and refund excluding delivery cost* excluding heels 12cm above, fetish series ballet boots, pole dance shoes and bridal shoes, for which a 50% restocking fee will apply.
60 days full refund or replacement will be provided for:
Due to the outbreak of Coronavirus, 60 days full refund or replacement policy will be extend to 180 days.
EXCHANGE of Size is welcomed when the size is available. We charge minimum postage for second time delivery: international from AU$30* (see Shipping & Delivery for details)
* Refund will be issued within 5 business days after the return is received.
* Customers are responsible for any returning cost of shipping except when error incurred by us.
* We may ask you to provide photos of the delivered item for exchange/replacement/refund process.