Communication with Us

At iHeels Australia, we're committed to providing a secure and spam-free environment for our valued customers. To maintain this level of security, we've made the decision not to display our email address and phone number directly on our website. However, we want to ensure that you can easily reach out to us when you have questions or need assistance with your orders.

For your convenience, we've created a dedicated "Contact Us" page where you can submit your inquiries about shoes and our services. If you're a registered member with us or have placed an order, this page also serves as a hub where you can store and track your messages in your personal account.

While the "Contact Us" form is the most secure and effective way to reach us, we understand that sometimes you may prefer direct communication. For your peace of mind, we provide our direct email address to customers with registered accounts. You'll find this information in your Welcome letter upon signing up. Additionally, for customers who have placed orders with us, our direct phone number will be included on your tax invoice.

We want you to know that when you shop with us, you're dealing with a genuine online shoe store run by real people, not just an automated website. Our commitment to you doesn't stop at communication; we also protect and respect your privacy. We'll only contact you via your provided email address or phone number in the rare case of an emergency related to your order and its delivery, and only if we don't receive a response from you via the "Contact Us" form.

At iHeels Australia, communication with our customers is a top priority. We're here to provide exceptional service, protect your privacy, and ensure your shopping experience is a delightful one.

If you have any further questions or need assistance, please don't hesitate to reach out to us through the "Contact Us" page. Your satisfaction is our goal.